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Le Cirque Firenze Review(s)
1 Review(s), sorted by :
31 August 2021 | Bride at C and A Wedding
Customer service is wonderful but they have been unkind and inflexible with
Cristina has been lovely to deal with, but unfortunately the company is refusing to give us our deposit back for our wedding catering. We are Australians who have postponed our wedding in Italy for a year (September 2020 to October 2021) and then had to cancel because we physically cannot leave the country. We tried to cancel in August 2020 due to covid and my mother's health and it was refused. I waited until August 2021 to attempt again, for it to be closer to our date (in October 2021) and with Australian government proof that we could not leave, but the return of our deposit has been refused again. Whilst the contract doesn't allow for return (unless the venue is unusable) which it IS because we cannot get there and even the venue has refunded us, Cirque has given the reason as being "compensation" due to services rendered and not being able to book that date for another event. I gave them a years notice, and have not organised anything with them since signing the contract. They have not had to put any effort into our event post contract signing and so there is no way this compensation is a legitimate claim. I am sad to have to give this review, as I'm sure we could have had a good experience with Cirque had everything worked out. But they are being unfair and inflexible and not taking into account covid issues. I just want our deposit back, even part of it. We have had to redo our wedding multiple times now and this is just heartbreaking...
What type of cuisine do you provide?
International Cuisine, American, Italian, Japanese, British, Local, Chinese, Mediterranean, French, Spanish
Do you provide tastings?
What bar services do you provide?
Signature cocktail, Specialty beer, Bartender, Specialty wine, Champagne toast, Other , House beer, House liquor, House wine, Limited bar, Liquor license, Open bar, Premium liquor
How far in advance should your client contact you?
Months in advance would be great, but if they must, they can contact us up to 1 month before the wedding day
Do you provide your services in other cities or countries?
Minimum and maximum number of guests
Minimum 10 and maximum 1.000
Please list, if any, your business' past achievements and awards
In 2018 - Best catering in Centro Italia Italian Wedding awards In 2020 - Luxlife nominee Global Wedding awards
Can your menu be adapted to or modified?
What dietary needs do you accomodate?
Gluten free, Lactose free, No pork, Nut free, Organic, Vegan, Vegetarian, Other -
Do you provide delivery services?
What payment systems are available for your business?
Bank transfer, Credit card payment, PayPal, Cheques, Cash
Via Mario Morosi 11 50127
Le Cirque Florence is an unforgettable experience in taste, colours, scents, music … engaging all of your senses on a journey beginning from our French-Italian tradition or, as we like to call it the Tuscan-Provençal one, in the conviction that it is necessary to “have classical knowledge in order to innovate.”
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