Do you provide services in other cities or countries?
Burlap and Lace Candles ships within the USA only.
Do you provide delivery services?
Burlap and Lace Candles ships to any address in the USA
Do you ship worldwide?
Burlap and Lace Candles ships only within the USA due to weight of products.
Do you offer samples?
Sampler sets can be purchased at burlapandlacecandles.etsy.com
What is the charge for not reaching minimum?
There is no minimum order. Prices are discounted for large orders.
Do you have a return policy?
Do to the custom nature of our products, we don't allow returns or refunds unless product arrives damaged. We will however do our best to make you happy with high satisfaction of your purchase. We strive to deliver the best service possible.
What are your delivery times?
Items are shipped within 1-3 weeks of ordering.
What makes your services unique?
We work directly with our clients to design unique, beautiful and fun custom candles to match any event. We will correspond throughout the process to ensure you receive what you envision! We design specifically to your individual needs!
How far in advance should your client make an order?
We recommend 1 month or more before your wedding, though we have worked with much shorter time frames in the past.
What payment systems are available for your business?
Credit card payment, PayPal
What is your payment terms?
Full payment up front.
When was your business established?
Our business started in 2012 and has a completed hundreds of custom orders with 100% excellent reviews.
Burlap and Lace Candle Company is a small soy candle business just outside Detroit, Michigan. We create highly scented, all natural soy wax candles that are both health conscious and safe to burn, without compromising the fantastically strong and beautiful scents! It is our delight to work closely with individuals to create a custom and personalized product that meets any need and desire! Candle labels, scent and colors can be personalized for any event-weddings, showers, parties, holidays, etc!
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