Do you offer a limited catalogue of favours or custom wedding favours?
Is there a minimum order requirement?
Yes 36 pcs
Do you provide services in other cities or countries?
Yes We ship nationally
Do you provide delivery services?
Yes Free delivery for wedding souvenirs in Surabaya area (min spending required). Extra charge applies if min spending is not fulfilled, but we can help arranging the delivery.
Do you ship worldwide?
Yes For invitations and small stuffs like keychains only. We require payment in full amount, and shipping+packaging are fully paid by customers.
Do you offer samples?
No. Physical samples are available in our showroom. You can come and visit us to see them.
Do you have a return policy?
No. We have multiple approval process during the making of the gifts/hampers/souvenirs/favors. Customers need to agree at a certain step before we continue to the next one. This applies from designing to mass producing. So if customers have approved at all steps, there is no reason to return the products.
What are your delivery times?
Depends on the items and quantity.
What makes your services unique?
Our stuffs are full of personal touch that will certainly give a nice tone for your special day. We also provide elegant design and packaging that will make your gift/hamper/favor/souvenir more exclusive
How far in advance should your client make an order?
3-6 months prior to wedding
What payment systems are available for your business?
Bank transfer, PayPal, Cash
What is your payment terms?
10% on confirmation
40% after design approval
50% before delivery
When was your business established?
What is the charge for not reaching minimum?
There is no charge, but the price will be way more expensive.