I just had the worst service ever from online shop. I have done the payment on 26th February 2019 for the adventure book and stickers, but until today I havent even received anything yet from Moluscaproject. There is no information from the shop itself jf there is going to be any delay. When I texted them, no response most of the time. Tried to call and they didnt pick up. Once they finally texted me back and stated “ Items have been dispatched, have you not receive it yet? I will check it again” That text that they sent was 3 days ago and until today I havent reveived their parcel yet and there is no news from them as well. It has been 3 weeks since my payment. I am very disappointed with this online shop.
This is literally the worst services ever. There is no professionalism in handling customers and punctuality. I really would not recommend this shop to anyone that expect something credible.
Stationery, Decorative items, Other Passport holder, bag tag,, Fashion accessories
Do you offer a limited catalogue of favours or custom wedding favours?
Custom favours Any part of the notebook can be customised, including the size, cover, even the packaging
Is there a minimum order requirement?
No with more quantity you can get even better price
Do you provide services in other cities or countries?
Yes We ship worldwide
Do you provide delivery services?
Do you ship worldwide?
Do you offer samples?
We do offer samples, just ask us and we'll send the sample to your doorstep
Do you have a return policy?
If you need to return your order, please state the reasons and return the product to us.
What are your delivery times?
The delivery times usually takes 3 - 14 days after all orders are completed
What makes your services unique?
Our favors and gift have a unique design that you can request according to your wedding themes.
Not only can you design the cover of your notebook, but you can also design the packaging of the products.
This will make your wedding favors unique and unforgettable.
How far in advance should your client make an order?
2 - 6 months prior to wedding day
What payment systems are available for your business?
Bank transfer, PayPal, Cheques, Cash
What is your payment terms?
25% after the contract, 50% after the approval of design, the rest is after delivery
When was your business established?
Our business started way back in 2015. We used to be retail custom notebook company, but now we are also making wedding favors.