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    Favors & Gifts

    What services do you offer?
    Bridesmaid gifts,  Groomsman gifts
    What type of items do you offer?
    Home appliances,  Decorative items, thematic packaging, Food products,  Cosmetic products,  Clothing products,  Electronic Device,  Stationery
    Do you offer a limited catalogue of favours or custom wedding favours?
    Catalogue of choices ,  Custom favours
    Is there a minimum order requirement?
    Have an item or customization in mind for your gift? We can source (pretty much anything!) from our hundreds of preferred vendors. Want an item with your logo? We will handle the proofs and production from start to finish.
    Do you provide services in other cities or countries?
    Looking to send out your gifts over a period of time? Our studio space and our own fleet delivery allows us to store your gifts and ship all at once or one-by-one. Sending gifts abroad? If a portion of your order is heading out of the country let us know
    Do you provide delivery services?
    Gifts going to different addresses? Just fill out our spreadsheet with all the recipients info and leave the rest to us! We will follow up with tracking info and handle any returned boxes.
    Do you ship worldwide?
    Looking to send out your gifts over a period of time? Our studio space and our own fleet delivery allows us to store your gifts and ship all at once or one-by-one. Sending gifts abroad? If a portion of your order is heading out of the country let us know
    Do you offer samples?
    We do offer you some options and design which suit you the best!
    What is the charge for not reaching minimum?
    KaroAku will always try to display the current prices on every items that we well. However, we suggest you to check the latest prices to our Customer Support by email or live chat service. The prices can be modified anytime without notifying the customers before; Contact us for further inquiry at WA Business number 0817 810 710
    Do you have a return policy?
    Due to the time and attention to detail we take in assembling your gift, ALL SALES ARE FINAL. We take great care in making sure your gifts get to you just as pretty and meaningful as they left our workshop. If there has been damage to your item please notify us immediately at our WA business number at 0817 810 710; We only replace items if they are defective or damaged. Products and packaging may shift in transport and this is not considered a damage or defect. If 7 days have gone by since you have received your item, we can’t offer a refund or exchange for damaged items. If you need to exchange it for the same item, send us an email at info@karoaku.id. If applicable send your item to: KAROAKU.ID, Kebayoran Arcade 5 Jl. Boulevard Bintaro Jaya KAF - 26, Kota Tangerang Selatan, Banten 15227. https://maps.app.goo.gl/HgQXqnw3BEr5Nf3w9 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
    What are your delivery times?
    We will send the order soon after we receive your payment. Estimated shipping time depends on the delivery location. We follow your preference option such JNE, instant courier, or our own delivery fleet.
    What makes your services unique?
    Driven by the passion to spark happiness in people's lives, Karoaku wants to provide surprises selected from best quality products. Every box is carefully packed by hand in our studio. Everything down to the shipping label is handled with the utmost attention to detail.
    How far in advance should your client make an order?
    Average custom gift timeline is 2 - 4 weeks. In a rush ? we have been known to make magic happen !
    What payment systems are available for your business?
    Cash, Bank transfer
    What is your payment terms?
    40% after confirmation contract 60% prior gifts/souvenirs delivery
    When was your business established?
    Karoaku started its operation back then in 2017, powered by @ktalents.asia PT Karya Elang Indonesia a prominent consultant company.
    Service(s)
    Address
    Kebayoran Arcade 5 KAF - 26, Jl. Boulevard Bintaro Jaya, Pd. Pucung, Banten 15229 15229
    Location(s)

    Driven by the passion to spark happiness in people's lives, Karoaku wants to provide surprises selected from best quality products. We design and source gifts we (and you!) would want to receive. We are perfectionists. Every box is carefully packed by hand in our studio. Everything down to the shipping label is handled with the utmost attention to detail. Leave the logistics to us. From address management and returns, to bulk and international shipments, let us handle it on your special day !

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