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  • Share your experience with Soul Crafty

    Favors & Gifts

    What services do you offer?
    Cultural wedding favours
    What type of items do you offer?
    Decorative items
    Do you offer a limited catalogue of favours or custom wedding favours?
    Catalogue of choices
    Do you provide delivery services?
    Do you ship worldwide?
    Do you offer samples?
    Yes, with a fees.
    What is the charge for not reaching minimum?
    Full list of pricing can be found at
    Do you have a return policy?
    The following items can’t be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for: i. Custom or personalized orders ii. Items on sale iii. Items arrived late due to postal service More detail at
    What are your delivery times?
    ESTIMATED shipping duration as stated below (subject to custom clearance) West Malaysia : 1 to 3 working days East Malaysia : 2 to 4 working days South East Asia ( Singapore, Thailand, Philippine…) : 1 to 2 weeks United Kingdom / Australia / Europe / United States / Canada : 2 to 3 weeks *PLEASE NOTE that these are estimated delivery times. They are not a guaranteed and are provided as a reference only. Delivery times are always subject to customs clearance and transport conditions. The estimated times here do not apply to peak seasons.
    What makes your services unique?
    i. We are located in Malaysia. ii. We are in the personalization industry since 2012. iii. Most of our products in my shop is customize-able and could be personalized to your liking. iv. Customer satisfaction is our utmost priority.
    What is your payment terms?
    Pay in full once order confirmed.
    What payment systems are available for your business?
    Bank transfer
    How far in advance should your client make an order?
    At least 2 weeks before the official date. Or as early as possible to buffer for any adhoc scenario. Kindly contact us your wedding date to confirm delivery.
    When was your business established?
    Soul Crafty was established since 2012.
    Do you provide services in other cities or countries?
    Is there a minimum order requirement?

    Soul Crafty has been in the handmade market since 2012, we are specialized in personalized gifts that will strike the deepest emotional chords. Our product is mainly made of wood where each wood grain pattern make it a unique piece. Every product is lovingly crafted, built with care and passion, and presented with pride. We hope that every single piece of our handmade product will be cherished and loved forever.

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