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    Sofitel Singapore City Centre Review(s)

    1 Review(s), sorted by :
    Latest Review
    14 February 2024 | Client at Chris Wedding

    Wedding Venue

    I had a wedding package with Sofitel Singapore City Centre which had to be called off due to the breakdown of the relationship. The senior sales manager Agnes is the most helpful, responsive and dedicated team member Ive had the opportunity to work with. Before having to cancel the wedding she met up with me at the hotel to take me through the venue and answered all the questions, she was professional, patient and very experienced. She was also always contactable and responsive to any queries we had through the process. Thank you again for all your time and effort Agnes. After notifying her that I had to cancel the wedding, she walked me through the process and continued to work with me in trying to transfer my wedding package so that I could potentially recoup some of my losses. Unfortunately I was unable to finalise finding a suitable couple to transfer my wedding package. Management was not incentivised in assisting me to find a suitable couple to transfer the package to but had given me an extended opportunity outside of the T&Cs of the contract I had originally signed to find a couple. While I appreciate what the team has done, the feedback I had gotten over the period was that there were not many couples that were looking to host a wedding of the same size or that there were few inquiries for the Wallich Ballroom (the largest available at Sofitel). Hence they were not able to refer any couples to me. When I eventually found an interested and willing party to take over the package, to my surprise the venue was largely booked out (11 months ahead). I was also not given any flexibility to offer some extended dates to the couple who were looking to have the wedding between Dec24 - Feb25. Reasons being that the transaction needs to be closed out in the financial year 2024. It is unfortunate that such events have led to the ongoing financial distress and further strains on the already failed relationship. While I do not wish for anyone to experience what I have in having to cancel the wedding, I do hope Sofitel can improve the process of assisting anyone in the future out of goodwill and understanding.

    Vendor Reply

    15 February 2024
    Bonjour OOIZHIXUN, Thank you for taking the time to share your valuable feedback with us. While we are heartened to hear that our ambassador, Agnes, has provided you with excellent service throughout the process, we regret to learn about the challenges you faced in transferring your wedding package. We understand the importance of flexibility and empathise with the difficulties you encountered, and this is why we have extended the deadline provided beyond the original terms of the agreement. If there is anything more you would like to share or discuss, please feel free to reach out to us directly. We wish you the very best, and hope to have the opportunity to welcome you back under more joyous circumstances. Best regards, Sofitel Singapore City Centre


    What activities are suitable in this venue?
    Religious ceremony,  Reception
    What settings does your venue provide?
    Indoor,  Outdoor not covered
    What type of venue(s) do you offer?
    Banquet hall/ ballroom
    Minimum and maximum number of guests
    250-450 guests
    Do you offer an onsite wedding consultant?
    What types of cuisine does your venue specialize in?
    Local,  Chinese,  French,  International Cuisine,  Asian
    Do you allow outside catering?
    Is there handicap access?
    What payment systems are available for your business?
    Cheques, Cash, Bank transfer, Credit card payment
    When was your business established?
    Hotel is officially Open on 2 October 2017
    Please describe more details on the venues that you have
    For Indoor Weddings we have our 600sqm Wallich Ballroom and for Outdoor, we have The Lawn
    What type of other services do you also provide?
    Guest accommodation,  Honeymoon, Decoration,  Catering,  Entertainment,  Flowers,  Photography,  Videography,  Wedding Cake
    How far in advance should your client make a booking?
    The most ideal time for couples to contact us will be 06 - 12 months prior to their Wedding Date.
    What is your payment terms?
    A deposit of $5,000 is required followed by a 30% payment 30 days prior and remaining will be on event day
    Do you offer valet parking?
    9 Wallich Street 78885

    Nestled amidst historic shop houses and towering skyscrapers, Sofitel Singapore City Centre is elegantly designed to reflect Singapore's rich cultural heritage and enterprising spirit. Set above the Tanjong Pagar MRT station, in the heart of the thriving central business district, the flagship hotel is a modern oasis only steps away from winding streets, historical landmarks and cultural attractions.

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