Do you offer a limited catalogue of favours or custom wedding favours?
Is there a minimum order requirement?
No Price decreases with higher quantity
Do you provide services in other cities or countries?
Yes We can ship internationally
Do you provide delivery services?
Do you ship worldwide?
Do you offer samples?
Yes, we can send you samples to have a look. However, sample charge applies.
What is the charge for not reaching minimum?
Do you have a return policy?
No, we ensure the highest quality before delivery. If there are defects, simply let us know and we commit to ensuring your wedding day is a pleasant one. However, you cannot ask for refund once order has been placed. We seek your kind understanding, as we offer customised services and we commit to paying our marginalised women at fair wages upon start of production.
What are your delivery times?
Lead time for production is typically 4 weeks to 6 weeks.
What makes your services unique?
We are a member of Singapore Centre for Social Enterprise
How far in advance should your client make an order?
At least 2 months in advance.
What payment systems are available for your business?
Bank transfer, Credit card payment, PayPal, Cheques, Cash
What is your payment terms?
50% upon order is placed to start production; remaining 50% to be paid upon delivery.
When was your business established?
We launched our platform on Valentine's day in year 2015 and is a member of Singapore Centre for Social Enterprise
matcha5 is an online marketplace exclusive to disadvantaged artisans who make crafts for a living. We work with VWOs and social enterprises to ensure training provided and fair wages paid to them.
Our pool of marginalised women are capable of doing stitching, sewing, crocheting or even weaving. matcha5 is able to provide customised product design according to customer's wedding theme and preferences. We also include packaging and story card to tell the story of the artisans behind your gift.
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