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    Boenga Review(s)

    1 Review(s), sorted by :
    Latest Review
    05 November 2018 | Client at Sara Wedding

    Bad customer service

    We had a very terrible experience with Boenga. We initially wanted to use them for our wedding decorator, we placed the deposit 2nd Jul 18, however we had some miscommunication as a couple, a few days later, we asked for a refund. We were aware that on the contract there was no refund, but we tried our luck any way. Steven, one of the staff there was helpful enough and agreed to give us the refund back on 27th July 18. We waited for a month and we followed up on 30th August. Again, Steven agreed to return the refund in two weeks from then. After our wedding on 15th Sept, we followed up again on 28 Sept, Maran from St Regis told us the boss of Boenga, Hari would contact us ASAP. We did not receive any phone calls from Boenga, until my husband had to go into their office to find out what was going on. Ironically, we finally received an email from Hari. The email was not about how sorry he was for the inconvenience they caused us. Instead, we were abused and patronised on the email as not 'adult matured customers' and said he would pursue legal action. First of all, I believe we were 'matured customers', that is why we emailed Steven to see if we could have the refund. There was no gun holding up at his head for him to say yes. If he said no, we were prepared to go ahead. Also, we waited patiently for 2 months, followed up with emails only. Secondly, since Steven said yes, Boenga should have carried out what they promised within the time frame. Not until we had to escalate the issue. Thirdly, it is absolutely unacceptable and unprofessional to scold your customers on email. We finally got the refund on 22nd Oct, 3 months later. We could only get the refund after they asked us to sign a contract to release Boenga from any liability claims and/ or defamation on this subject matter. I think that explains it really well the level of unprofessionalism with this company.

    Decoration & Lighting

    Which of the following services do you provide?
    Event concept & design,  Event décor,  Floral design
    Do you offer consultations?
    Yes we want our client to get the best solution for their event, and we want to make sure that everything that we do is exactly what they want
    Do you provide sample arrangements?
    Yes we will give 1 complimentary sample arrangements for event/wedding table centerpieces
    Minimum and maximum number of guests
    Be it an intimate ceremony or a lavish banquet celebration with thousands of guests, trust that Boenga will grant your every wish.
    What is the style of your decorations?
    Classic,  Glamorous,  Romantic,  Rustic,  Vintage
    If you have not worked at the ceremony or reception sites previously, would you be willing to visit the sites before the event?
    Yes we need to make sure that the set up process for the event will be going smoothly
    Do you provide sample arrangements?
    Yes we will give 1 complimentary sample arrangements for event/wedding table centerpieces
    Do you provide services in other cities or countries?
    Yes we did special decorations for our overseas clients from Jakarta, India, China, and many more...
    What supporting equipment do you provide?
    Chairs,  Centerpieces,  Room or ceiling draping,  Lighting,  Stage or dance floor,  Other custom made 3D structural decoration works
    Do you offer delivery, set up, and breakdown services?
    Yes our service package is to fabricate, deliver, set up, and tearing down, if the client may require it
    What makes your services unique?
    When only something out of the ordinary will do for your event, you can trust Boenga to deliver a magical scene that will inspire and move your guests.
    Please list, if any, your business' past achievements and awards
    | Best florist 2009/10/11/12/13/14/15 by Singapore Tatler | Winner - International Designer of the Year 15 – by Fusion Flowers London | Designer of the Year 2013 at President’s Design Award - Singapore | Silver Gilt Medal at Chelsea Flower Show London 2013 | Best Show and Gold Award at Singapore Garden Festival 2012
    What payment systems are available for your business?
    Bank transfer, Credit card payment, Cheques, Cash
    How far in advance should your client contact you?
    As soon as possible, the more time we have meaning more preparation time and client will have more time to comfortably describe what they have in mind, thus we can give the very best result for our client. But we have handled many amazing events under rushed and limited time as well.
    What is your payment terms?
    we require 50% deposit after confirmation of contract, and the 50% balance payment to be paid 14 working days prior the date of the event
    When was your business established?
    in July 2002 Harijanto Setiawan established Boenga Pte Ltd in Singapore
    Flowers

    What services do you offer?
    Bridal bouquet,  Ceremony decor,  Venue floral decor,  Wedding accessories/decorations,  Car decor,  Corsages & buttonholes,  Flower head-dress,  Flower girls' flowers,  Bridesmaid's flowers,  Other Congratulatory floral stand
    What is the style of your floral designs?
    Classic,  Glamorous,  Modern,  Bohemian,  Romantic,  Rustic,  Country,  Eclectic,  Preppy,  Tropical,  Vintage,  Cultural Ikebana, Javanese
    What is your speciality? (max. 3)
    Glamorous,  Romantic,  Rustic
    Can you design custom Bridal Bouquets?
    Yes, we can design personalised bridal bouquet
    Do you provide delivery services?
    Yes
    Do you ship worldwide?
    Yes
    Do you provide flower preservation services?
    No
    Do you provide services in other cities or countries?
    Yes
    How long will the flower arrangements and or bouquest lasts?
    24 hours, on good condition of weather and temperature
    What makes your services unique?
    We always mix imported flowers and we will choose those flowers that will match with your event and what's best during the season, with the touch of art from our award winning principal designer, Harijanto Setiawan, the lushness and the sophistication of the floral piece will simply move every heart who'll see it.
    Please list, if any, your business' past achievements and awards
    | Best florist 2009/10/11/12/13/14/15 by Singapore Tatler | Winner - International Designer of the Year 15 – by Fusion Flowers London | Designer of the Year 2013 at President’s Design Award - Singapore | Silver Gilt Medal at Chelsea Flower Show London 2013 | Best Show and Gold Award at Singapore Garden Festival 2012 |
    How far in advance should your client contact you?
    As soon as possible, the more time we have meaning more preparation time and client will have more time to comfortably describe what they have in mind, thus we can give the very best result for our client. But we have handled many amazing events under rushed and limited time as well.
    What payment systems are available for your business?
    Bank transfer, Credit card payment, Cheques, Cash
    What is your payment terms?
    we require 50% deposit after confirmation of contract, and the 50% balance payment to be paid 14 working days prior the date of the event
    When was your business established?
    in July 2002 Harijanto Setiawan established Boenga Pte Ltd in Singapore
    Address
    40c harding road 3rd floor - penthouse level 249548
    Location(s)

    Boenga (pronounced as bu-nga) is synonymous with distinctive and flamboyant floral decorations. “Mind-blowing” and “out of this world” are just some of the adjectives that have been used to describe their works. No two weddings or events are alike for Boenga. Every floral concept is designed around the client's specific preferences and theme.

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